Policies

Please find the official policies for Cambria Pines Lodge below:

Hotel Policies

Cancellation Policy

Cancel your stay more than 48 hours in advance of check-in time (3pm) on the day of your arrival, otherwise, you will be charged full payment for one night plus tax. Cancellation policies may differ for group rates. For the Cambria Christmas Market and Lights at Cambria Pines, you must cancel your stay more than 14 days in advance of check-in time (3pm) on the day of your arrival, otherwise, you will be charged the full payment for your stay. Cancellations can only be made by calling our reservations center at 1-800-966-6490 or by calling the lodge directly at 805-927-4200.

 

Check-In & Pre-Registration Policy

All guests must present a valid photo ID and the credit card used for payment at check-in, even if they have pre-registered. If you are paying for someone else's room, you must complete a Credit Card Authorization Form in advance—pre-registering the guest alone is not sufficient.

To request a Credit Card Authorization Form, please contact our front desk in advance (insert email/phone).

 

Room Rates
All hotel room rates are quoted for two guests. Additional guests are welcome in rooms that accommodate more than two guests. Any additional guests will incur an extra charge for $20 each. 

 

Smoking

Cambria Pines Lodge is a non-smoking hotel, which includes the use of marijuana. Public marijuana consumption is illegal in the state of California. Smoking is not allowed in or around the buildings. The Lodge has one designated smoking area.

 

Credit Cards

We accept Visa, MasterCard, American Express, and Discover credit cards.

 

Cashless 

We only accept debit and credit cards for all Front Desk purchases (room payments, gift shop items, etc.). Our Restaurant and Fireside Lounge accept cash, debit and credit. 

 

Pets

Cats and dogs are welcome in designated pet-friendly rooms for a nominal fee. Pets are welcome in the outdoor dining section of the restaurant. Pet-friendly rooms must be booked by calling our Central Reservations line: 1-800-966-6490 or by calling our front desk: 805-927-4200. For more information on our pet policies, visit our Pet-Friendly Lodging page.

 

Concierge Service

Our front desk staff will gladly tell you about the local attractions and events.

 

Pool and Hot Tub

The hot tub and pool are open year-round.

 

Privacy Policy 

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are fundamental rights.
  • We are committed to safeguarding the personal data of our users.
  • Data should only be collected and processed when absolutely necessary and handled responsibly.
  • Spam is not tolerated; we respect your communication preferences.
  • Your personal information will never be sold, rented, or distributed without your explicit consent.

 

Relevant Legislation

This website complies with the following laws and regulations regarding data protection and user privacy:

  • EU General Data Protection Regulation (GDPR) 2018
  • California Consumer Privacy Act (CCPA) 2020
  • Children's Online Privacy Protection Act (COPPA) for users under 13 in the U.S.

 

Information Collection and Use

Site Visitation Tracking

We use Google Analytics (GA) and similar tools to understand user interaction with our site. These tools collect data like geographic location, browser type, device, and operating system. This information does not personally identify you. Your IP address may be logged but is anonymized by our third-party processors.

  • Cookies: GA uses cookies to track visits. You can disable cookies in your browser settings to opt out of tracking.
  • Third-Party Data Processors: Google’s privacy policy applies (see "Third-Party Data Processors").

Blog Comments

If you post a comment on our blog, the data you provide—name, email address, IP address, and comment timestamp—is stored securely. Your name will appear publicly. If you wish to remove a comment, contact us with the email address used to post it. If you are under 16 years of age, you MUST obtain parental consent before posting a comment on our blog. 

Note: Avoid sharing personally identifiable information in public comment fields.

Contact Forms

Data submitted through our contact forms is sent via encrypted email protocols (TLS/SSL). It is not stored on our website.

Email Newsletter

If you subscribe to our newsletter, your email address will be securely stored by our email marketing service provider. You may unsubscribe at any time via the link provided in our emails or by contacting us directly. If you are under 16 years of age, you MUST obtain parental consent before joining our email newsletter. 

Location-Based Features

If you access location-based features, such as directions or local offers, your approximate location may be collected. This data is anonymized and used only for the intended purpose.

 

Cookies Policy

We use cookies to improve your experience:

  1. Essential Cookies: Required for site functionality.
  2. Analytics Cookies: Help us analyze website performance.
  3. Advertising Cookies: Used to show personalized ads based on browsing behavior.

Cookie Preferences: You can control or disable cookies through your browser settings.

 

Third-Party Data Processors 

We partner with trusted third-party services for specific functions:

These processors comply with GDPR, CCPA, and other relevant regulations.

 

Data Security

We take the security of your data seriously and employ:

  • End-to-end encryption for data transmission
  • Regular audits of our data storage practices

 

Data Breaches

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours if identifiable data is compromised.

Your Rights
You have the right to:

  • Access the data we store about you.
  • Request correction or deletion of your data.
  • Opt-out of data processing where applicable.
  • File a complaint with a data protection authority if your rights are violated.

Contact us for assistance with any of these rights.

 

Changes To This Policy

We may update this policy to align with new regulations or technology advancements. Check this page periodically for updates. Significant changes will be communicated to our users via email or on our website.

 

For any questions about this privacy policy, please contact us at information@moonstonehotels.com or through our contact form.